Call Center Manager - Zubie Home Services

CALL CENTER MANAGER POSITION

Company: Zubie Home Services

"Come join the Best-paid, best-supported, and best-trained team in the business!!!"

Zubie Home Services Heating & Air Conditioning is hiring Full-time Call Center Manager.

Our Call Center Manager will Lead our CSR’s to provide excellent customer service while ensuring constant improvement in skills and abilities. The manager will oversee and train the work of their team to ensure all tasks are performed at the highest level of quality. A strong team needs amazing management.

Responsibilities:

• Manage and oversee the daily operations of the call center department.
• Monitor and evaluate call center performance, ensuring high-quality customer service and adherence to company policies and procedures.
• Train, coach, and motivate call center staff to achieve individual and team goals.
• Conduct regular performance evaluations and provide feedback for improvement.
• Implement effective sales techniques and strategies to maximize productivity and revenue.
• Collaborate with other departments to ensure smooth operations and customer satisfaction.
• Analyze call center data and generate reports on performance metrics.
• Stay updated on industry trends, best practices, and technology advancements.

Qualifications:

• Proven experience as a Call Center Manager or similar role in a sales environment.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Proficient in using call center software and systems.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Strong negotiation skills to drive sales performance.
• Ability to work in a fast-paced environment and handle multiple priorities.

Additional Information:

• Function: Accounting, Administrative
• Skill Level: Mid-Senior Level
• Employment Type: Full-Time
• Salary Range: $65,000 - $70,000 Per Year
• Job Type: Not a Remote Job
• Department: Customer Service